You may order by any of these methods:
Fax the order toll-free: 1-866-965-0081
Call in the order toll-free: 1-866-965-0080
Mail the order to us at the address at the bottom of the page.
We do prefer the orders to be emailed or faxed so we can print them out and easily respond
with any questions. However, this is not mandatory and we will accept orders by the method that is most convenient
for you.
Our toll-free phone rings into our retail gift shop Countryspun Gifts where we have
business hours of Monday-Friday 10-6 and Saturday 10-4 e.s.t. We are closed on Sundays but do have voicemail after hours.
I wish I could personally be available to take the orders at all times by phone but that just isn't possible. The
retail staff is not as knowledgable on taking orders since we have so many customized options and they do not
always know what all we can do on the wholesale end. But they can take your basic order and I will follow up for
details. I will also contact you back if this is your first order so we can work out all the labeling details.
All orders must be paid for in advance of shipping. We do not have any net terms
so that we can keep your price as low as possible. We do accept Visa, Mastercard, Discover, American Express, money
orders, certified checks, or payment using our email address kelly@kellyscandles.com at www.paypal.com. We will accept orders mailed in with personal or company checks but will
not release the order until the check has cleared. We no longer ship orders COD.
On
first time orders with private labeling or larger orders that require special pouring and handling, we will process the
credit card prior to the special pouring or labeling. On repeat orders we generally process the credit card when
we are ready to pack it up for shipping.
Please allow up to 2 weeks for the order to be shipped out plus shipping time from
WV to your state with UPS, which is generally 1 to 4 days to most places in the US. We do not ship outside of the
US. Shipping to Hawaii and Alaska is extremely expensive on candles. We will ship to these states
but no free shipping specials will apply. Shipping will be added and we will contact you with estimated totals
prior to handling the order.
All orders are generally shipped back out
in no more than 7-10 business days but may take longer if we are working out details for new labels or during the busier seasons. That
is why we say to allow up to 2 weeks. We try to handle orders to arrive to you in time for special events but
can't give guarantees. It is your responsibility to place the orders early enough to receive them by the date needed
and please let us know if you are ordering for a special event so we can try to accommodate.
We
do include the shipping in the shown prices when you order in the increments as shown on the pages for each size so that the
shipping box is shipped full. Each size will show the requirement as well as the increments to qualify for shipping
to be included. We will handle orders of other sizes but additional shipping fees may be added. The incremental
shipping fees will generally run in the range of 5-10%, except on orders under $100 which can run as much as 15%,
depending on the actual shipping fees.
Orders of other sizes will be
evaluated to see if we can package the order in a way to be able to include the shipping. The "shipping included"
packages are for jar candles only. We do not have a minimum order requirement but any orders for jar candles under $100
will incur a small order fee of $10. Any other items such as oils, melts, potpourri, etc., will have applicable shipping
fees added but the small order fee is waived on these items.
Information Needed on Orders
First-Time Customers:
Business Name
Contact Name
Billing
Address
Shipping Address (for UPS) if different
... include street address, city, state, and zip code
Telephone
Number
Fax Number
Email Address
Method of Payment
Credit
Card Number
Credit Card Expiration Date
Name on Card
Zip Code card is billed to
Type
of container(s) ordered
Size of Jar, Oil Bottle,
Bag of Melts, etc.
Lid Option (if applicable)
Label Option
Scent Selection and Quantity of each Scent
Repeat Orders:
Business
Name
Contact Name
- Type of container(s) ordered
Size
of Jar, Oil Bottle, Bag of Melts, etc.
Lid
Option (if applicable and/or different from previous order)
Label
Option (if different from previous order)
Scent
Selection and Quantity of each Scent
We keep
your information on file. On reorders we only need the above information unless there are changes from previous
order. We do NOT recommend emailing your credit card information so please call or fax that to us. If you
would like to put multiple card numbers on file then you only need to give us the last 4 digits of the card you want to use
with your order and can include that in an email. All credit card information is kept secured. If you do not wish
to have your credit card information kept on file, please indicate so on your order and then you will need to include
this information with each individual order.
If you have any questions
or if we missed something here just drop me an email or give us a call. We look forward to working with you.
